Frontline Service Manager & Liaison

Gregory Poole Equipment Company; Greenville (NC); On-site; USD 55,000 - 70,000; Full time

Job summary

Gregory Poole Equipment Company in Greenville, NC is seeking a customer service leader who will be the frontline contact for our external customers, ensuring outstanding service and timely problem resolution.

You will lead and motivate a trained staff, serve as the key liaison to sales and management to maintain consistent customer satisfaction, and provide status and service reports to guide next steps for leadership. Strong communication and leadership are essential.

Qualifications

• Associate's degree or equivalent experience.
• 3+ years' of experience either in technical support or management.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and motivate a trained staff to provide quality service to all customers in a timely manner
• Serve as the key liaison to sales and management to ensure consistent customer satisfaction
• Provide status and service reports to recommend next steps to management

Skills

Customer service

Communication skills

Leadership

Education

Associate's degree or equivalent experience

Job description

Gregory Poole Equipment Company in Greenville, NC is seeking a customer service leader who will be the frontline contact for our external customers, ensuring outstanding service and timely problem resolution.

You will lead and motivate a trained staff, serve as the key liaison to sales and management to maintain consistent customer satisfaction, and provide status and service reports to guide next steps for leadership. Strong communication and leadership are essential.