Branch Operations Leader: Service & Parts

Gregory Poole; Hanahan (SC); On-site; USD 65,000 - 95,000; Full time

Job summary

Gregory Poole Equipment Company is seeking a Branch Manager I to oversee service and parts operations at the Hanahan, SC location. You will manage customer relations, profitability, and asset utilization while directing maintenance programs.

The role requires strong leadership, 5+ years in service industries and 3+ years in management, with an emphasis on safety and regulatory compliance. A customer-centric approach and robust Windows Office skills are essential.

Qualifications

• Associates degree required; Bachelor's degree preferred.
• 5+ years of service-industry experience.
• 3+ years of management experience.
• Equivalent combinations of the above experience may be considered.

Responsibilities

• Oversee Service and Parts department operations to ensure timely, professional, value-based customer support.
• Ensure prompt response to customer needs to minimize equipment downtime and maintain clear communication on service and parts status.
• Manage Planned Maintenance, Guaranteed Maintenance, and On-site maintenance programs.
• Ensure 24/7 customer support availability including emergency response.
• Oversee consignment parts inventory for service vehicles and customer locations.
• Coordinate OEM technical support communications when required to resolve complex equipment issues.

Skills

Leadership

Customer relations

Operations Mgmt

Budgeting

Safety compliance

Education

Associate degree

Bachelor’s degree preferred

Tools

MS Excel

MS Office Suite

CRM software

Job description

Gregory Poole Equipment Company is seeking a Branch Manager I to oversee service and parts operations at the Hanahan, SC location. You will manage customer relations, profitability, and asset utilization while directing maintenance programs.

The role requires strong leadership, 5+ years in service industries and 3+ years in management, with an emphasis on safety and regulatory compliance. A customer-centric approach and robust Windows Office skills are essential.