Frontline Referral & Scheduling Specialist I

Medical University of South Carolina; Charleston (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

The Medical University of South Carolina is seeking a Referral Management Specialist I. This role serves as the first point of contact for patients and referring physicians, ensuring smooth referral and appointment scheduling across multiple specialties.

Responsibilities include managing call center protocols and maintaining high standards of patient satisfaction. A Bachelor's degree or equivalent experience is required, along with strong communication skills and computer proficiency.

Qualifications

• Bachelor’s degree or high school diploma with 2 years of relevant experience.
• Strong verbal and written communication skills.
• Typing speed of 35 cwpm required.

Responsibilities

• Serve as the initial contact for patients and providers.
• Facilitate referral and appointment scheduling.
• Triage calls using standardized algorithms.

Skills

Customer service

Communication skills

Problem-solving

Computer proficiency

Triage skills

Education

Bachelor’s degree or equivalent experience

Tools

Windows

Excel

Job description

The Medical University of South Carolina is seeking a Referral Management Specialist I. This role serves as the first point of contact for patients and referring physicians, ensuring smooth referral and appointment scheduling across multiple specialties.

Responsibilities include managing call center protocols and maintaining high standards of patient satisfaction. A Bachelor's degree or equivalent experience is required, along with strong communication skills and computer proficiency.