Care Access & Referrals Specialist

Medical University of South Carolina; Orangeburg (SC); On-site; USD 22,000 - 33,000; Full time

Job summary

Medical University of South Carolina is seeking a Referral Management Specialist I to serve as the first point of contact for patients and referring physicians seeking access and referral information. You will facilitate referrals and schedule appointments across multiple specialties in a high-volume call center environment.

Responsibilities include triaging calls, answering questions, resolving issues, collecting accurate patient data, and supporting revenue cycle and customer service

Qualifications

• Two years of medical office, call center, or patient access experience.
• Strong verbal and written communication and problem-solving skills.
• Typing speed of 35 CWPM.
• Proficiency with Windows, Excel, and Internet navigation tools.

Responsibilities

• Triages patient calls according to established algorithms and refers to appropriate clinical team when needed.
• Schedules appointments for multiple specialties and primary care physicians in a call center environment.
• Collects demographic, physician, insurance, employment, next of kin and emergency contact information for patient records.
• Supports revenue cycle and delivers high-level customer service to patients and referring physicians.

Skills

Customer service

Call center

Communication

Data entry

Education

High school diploma or GED

College degree preferred

Tools

Windows

Excel

Job description

Medical University of South Carolina is seeking a Referral Management Specialist I to serve as the first point of contact for patients and referring physicians seeking access and referral information. You will facilitate referrals and schedule appointments across multiple specialties in a high-volume call center environment.

Responsibilities include triaging calls, answering questions, resolving issues, collecting accurate patient data, and supporting revenue cycle and customer service