Referral Management Specialist I – Charleston

Medical University of South Carolina; Charleston (SC); Hybrid; USD 35,000 - 55,000; Full time

Job summary

The Medical University of South Carolina is seeking a Referral Management Specialist I. This role serves as the first point of contact for patients and referring physicians, ensuring smooth referral and appointment scheduling across multiple specialties.

Responsibilities include managing call center protocols and maintaining high standards of patient satisfaction. A Bachelor's degree or equivalent experience is required, along with strong communication skills and computer proficiency.

Qualifications

• Bachelor’s degree or high school diploma with 2 years of relevant experience.
• Strong verbal and written communication skills.
• Typing speed of 35 cwpm required.

Responsibilities

• Serve as the initial contact for patients and providers.
• Facilitate referral and appointment scheduling.
• Triage calls using standardized algorithms.

Skills

Customer service

Communication skills

Problem-solving

Computer proficiency

Triage skills

Education

Bachelor’s degree or equivalent experience

Tools

Windows

Excel

Job description

Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system.

The Patient Access Center is the scheduling and communication call center for MUSC. We are the front-line for our patients and support the various specialties and providers at MUSC.

Key Responsibilities:

• Serve as the initial contact for patients and referring providers.
• Facilitate the referral and appointment scheduling process across multiple specialties.
• Use call center protocols and automated systems to manage scheduling and data entry.
• Triage calls using standardized algorithms; refer clinical issues to the appropriate teams.
• Collect and verify patient demographic, insurance, and contact information.
• Ensure high-quality customer service and patient satisfaction.
• Maintain a strong understanding of referral workflows and department procedures.

Minimum Qualifications:

• Education:
  • Bachelor’s degree from an accredited college or university OR
  • High school diploma or equivalent (GED) and at least two (2) years of experience in a medical office, call center, or customer service environment.
• Skills & Requirements:
  • Ability to prioritize and manage multiple tasks in a dynamic, high-volume setting.
  • Strong computer proficiency, including Windows, Excel, and web navigation.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and customer service abilities.
  • Self-directed with the ability to collaborate across teams.
  • Typing speed of 35 cwpm required.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please see: http://www.uscis.gov/e-verify/employees