Frontline Outreach & Engagement Specialist

Equus Workforce Solutions; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Equus Workforce Solutions seeks an Outreach and Engagement Specialist to greet clients, assess needs, and direct them to appropriate services. You will provide job seeker referrals and assist with resource room activities, documentation, and reporting. Strong communication and interpersonal skills are essential for helping diverse clients.

The role emphasizes initial contact, accurate information gathering, and proactive outreach to improve center traffic and service delivery.

Qualifications

• Bachelor's degree or higher and two years of experience providing career or related services.
• Social services experience and working with diverse backgrounds are a plus.
• Strong organizational, interpersonal, and communication skills.

Responsibilities

• Greet clients on entry and determine their needs for referrals to staff.
• Assist in the resource room and encourage self-help resources.
• Collect documentation and verify information for employment/education services.
• Conduct exit interviews to ensure customer satisfaction.
• Generate statistical reports and present findings.
• Lead morning staff meetings to communicate daily activities.
• Conduct outreach to increase traffic to the center.

Skills

Interpersonal

Communication

Customer service

Multitasking

Organizational

Education

Bachelor's degree or higher

Job description

Equus Workforce Solutions seeks an Outreach and Engagement Specialist to greet clients, assess needs, and direct them to appropriate services. You will provide job seeker referrals and assist with resource room activities, documentation, and reporting. Strong communication and interpersonal skills are essential for helping diverse clients.

The role emphasizes initial contact, accurate information gathering, and proactive outreach to improve center traffic and service delivery.