Outreach and Engagement Specialist (100207)

Equus Workforce Solutions; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Equus Workforce Solutions seeks an Outreach and Engagement Specialist to greet clients, assess needs, and direct them to appropriate services. You will provide job seeker referrals and assist with resource room activities, documentation, and reporting. Strong communication and interpersonal skills are essential for helping diverse clients.

The role emphasizes initial contact, accurate information gathering, and proactive outreach to improve center traffic and service delivery.

Qualifications

• Bachelor's degree or higher and two years of experience providing career or related services.
• Social services experience and working with diverse backgrounds are a plus.
• Strong organizational, interpersonal, and communication skills.

Responsibilities

• Greet clients on entry and determine their needs for referrals to staff.
• Assist in the resource room and encourage self-help resources.
• Collect documentation and verify information for employment/education services.
• Conduct exit interviews to ensure customer satisfaction.
• Generate statistical reports and present findings.
• Lead morning staff meetings to communicate daily activities.
• Conduct outreach to increase traffic to the center.

Skills

Interpersonal

Communication

Customer service

Multitasking

Organizational

Education

Bachelor's degree or higher

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

In this Outreach and Engagement Specialist role, you will be an integral part of the Operational team, responsible for greeting clients upon entering the building to determine customer needs and appropriate referral to staff.

Responsibilities

This is a critical role in that you will be responsible for the first impression of the center, initial assessment of job seeker needs, overview of career center services, and directing the job seeker to the right service quickly. In this role you will:

• Provide job seekers with social service referrals
• Provide assistance in the resource room as needed with a special focus on encouraging and empowering job seekers to utilize self-help resources
• Collect documentation and verify information needed for employment/education services
• Conduct exit interviews to ensure customer satisfaction
• Generate statistical reports
• Conduct morning meetings with staff to communicate activities and events
• Conduct outreach to increase traffic in the center

Qualifications

You are a self-motivated and flexible team player. You consider yourself to have strong organizational, interpersonal, and communication skills. You\'re driven and comfortable multitasking in a fast-paced environment. You take pride in your customer service background and are familiar working with commonly used job search websites and resources. You enjoy making connections with others both in-person and over the phone. You have a bachelor\'s degree or higher and two (2) years of experience providing career or related services and are ready to make an impact. Want to stick out above the rest? We\'d be blown away if you have previous experience working in social services and with individuals from a diverse range of backgrounds.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry\u2019s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.