Career Services Concierge & Job Referrals

Equus; Houston (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Equus Workforce Solutions in Houston, TX seeks a friendly frontline representative to greet visitors, assess needs, and guide customers to the appropriate services after a brief conversation. You will summarize offerings and help customers understand what we do, while encouraging them to complete applications.

In this role you will update MIS systems, share information about community resources, and refer job seekers to opportunities in our database, recording referrals accurately and ensuring

Qualifications

• High school diploma or GED required, with two years of college coursework or two years of customer service experience.
• Two years of experience working at Workforce Solutions with a supervisor recommendation.
• Knowledge of workplace, jobs, and entry requirements for those jobs.
• Ability to listen to customers, analyze needs, and suggest appropriate help.

Responsibilities

• Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
• Understands entire office operation sufficiently to direct customers appropriately
• May summarize services to customers who ask what we do
• Offers work application and encourages its completion when appropriate
• May check for previous work registration or other service and updates MIS systems
• Provides information about community resources
• May provide job search assistance including direct referral to jobs in the database
• Records those referrals properly
• Assures that needed materials are available to the public near the office entry
• Other duties as assigned

Skills

Customer service

Communication

Listening

Education

High school diploma or GED

Two years college coursework

Two years experience at Workforce Solutions

Tools

MIS systems

Job description

Equus Workforce Solutions in Houston, TX seeks a friendly frontline representative to greet visitors, assess needs, and guide customers to the appropriate services after a brief conversation. You will summarize offerings and help customers understand what we do, while encouraging them to complete applications.

In this role you will update MIS systems, share information about community resources, and refer job seekers to opportunities in our database, recording referrals accurately and ensuring