Client Engagement & Onboarding Specialist

Equus Workforce Solutions; Reno (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Equus Workforce Solutions is seeking a Talent Engagement professional to greet clients, manage reception, and schedule appointments. You will maintain client records, support case management activities, and help with orientation materials while ensuring timely follow-up and strong service delivery.

You will also assist leadership by collecting data, generating reports, and improving processes. A high school diploma and 1–2 years of clerical experience are expected, with a focus on clear

Qualifications

• You are a self-motivated and flexible team player.
• Strong organizational, interpersonal, and communication skills are expected.
• You are driven, comfortable multitasking, and able to solve problems as they arise.

Responsibilities

• Greet clients, manage the reception area, perform client outreach, and schedule appointments.
• Manage client information in the database and see each client through to completion.
• Aid in case management activities by following up with participants and documenting outcomes.
• Support management by gathering data and generating reports.
• Assist with new participant orientations and assemble all necessary informational materials.
• Respond to business phone calls, direct callers, and schedule appointments within 24 hours.
• Seek process improvements to enhance operations and efficiency.
• Manage and direct office communications.

Skills

Self-motivated

Organizational skills

Interpersonal skills

Communication skills

Multitasking

Problem solving

Phone/Customer service

Diversity experience

Education

High School Diploma or GED

Job description

Equus Workforce Solutions is seeking a Talent Engagement professional to greet clients, manage reception, and schedule appointments. You will maintain client records, support case management activities, and help with orientation materials while ensuring timely follow-up and strong service delivery.

You will also assist leadership by collecting data, generating reports, and improving processes. A high school diploma and 1–2 years of clerical experience are expected, with a focus on clear