Outreach and Engagement Specialist (100207)

Equus; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Equus Workforce Solutions in Columbus, OH is hiring an Outreach and Engagement Specialist to greet visitors, assess needs, and refer job seekers to the right services. You will play a key role in delivering high-quality center experiences and supporting job seekers through the center’s resources.

We value strong communication, organization, and a customer-service mindset. A bachelor's degree and two years of related experience are expected, with prior social services experience considered a

Qualifications

• Bachelor's degree required; two years of career or related services experience preferred.
• Strong communication and customer-service orientation.
• Experience working with diverse populations is a plus.

Responsibilities

• Greet clients on entry to determine needs and appropriate referral to staff.
• Assist in explaining center services and resources to job seekers.
• Collect documentation and verify information for employment/education services.
• Conduct exit interviews to gauge satisfaction and identify improvements.
• Generate statistical reports on center activities and outcomes.
• Lead morning staff meetings to coordinate daily activities and events.
• Conduct outreach to increase center traffic.

Skills

Interpersonal communication

Organizational skills

Customer service

Multitasking

Education

Bachelor's degree or higher

Job description

Outreach and Engagement Specialist (100207)

• Full-time
• Job Title: Engagement Spec - Outreach (100207)
• State Location: OH

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

In this Outreach and Engagement Specialist role, you will be an integral part of the Operational team, responsible for greeting clients upon entering the building to determine customer needs and appropriate referral to staff.

This is a critical role in that you will be responsible for the first impression of the center, initial assessment of job seeker needs, overview of career center services, and directing the job seeker to the right service quickly.

• Provide job seekers with social service referrals
• Provide assistance in the resource room as needed with a special focus on encouraging and empowering job seekers to utilize self-help resources
• Collect documentation and verify information needed for employment/education services
• Conduct exit interviews to ensure customer satisfaction
• Generate statistical reports
• Conduct morning meetings with staff to communicate activities and events
• Conduct outreach to increase traffic in the center

You are a self-motivated and flexible team player. You consider yourself to have strong organizational, interpersonal, and communication skills. You're driven and comfortable multitasking in a fast-paced environment. You take pride in your customer service background and are familiar working with commonly used job search websites and resources. You enjoy making connections with others both in-person and over the phone. You have a bachelor's degree or higher and two (2) years of experience providing career or related services and are ready to make an impact. Want to stick out above the rest? We'd be blown away if you have previous experience working in social services and with individuals from a diverse range of backgrounds.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.