Career Center Engagement & Outreach Specialist

Equus; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Equus Workforce Solutions in Columbus, OH is hiring an Outreach and Engagement Specialist to greet visitors, assess needs, and refer job seekers to the right services. You will play a key role in delivering high-quality center experiences and supporting job seekers through the center’s resources.

We value strong communication, organization, and a customer-service mindset. A bachelor's degree and two years of related experience are expected, with prior social services experience considered a

Qualifications

• Bachelor's degree required; two years of career or related services experience preferred.
• Strong communication and customer-service orientation.
• Experience working with diverse populations is a plus.

Responsibilities

• Greet clients on entry to determine needs and appropriate referral to staff.
• Assist in explaining center services and resources to job seekers.
• Collect documentation and verify information for employment/education services.
• Conduct exit interviews to gauge satisfaction and identify improvements.
• Generate statistical reports on center activities and outcomes.
• Lead morning staff meetings to coordinate daily activities and events.
• Conduct outreach to increase center traffic.

Skills

Interpersonal communication

Organizational skills

Customer service

Multitasking

Education

Bachelor's degree or higher

Job description

Equus Workforce Solutions in Columbus, OH is hiring an Outreach and Engagement Specialist to greet visitors, assess needs, and refer job seekers to the right services. You will play a key role in delivering high-quality center experiences and supporting job seekers through the center’s resources.

We value strong communication, organization, and a customer-service mindset. A bachelor's degree and two years of related experience are expected, with prior social services experience considered a