Frontline Office & Customer Support Specialist

Cooperative Farmers Elevator; Ocheyedan (IA); On-site; USD 35,000 - 48,000; Full time

Job summary

Cooperative Farmers Elevator in Iowa is seeking an Office Support Specialist to serve as the frontline contact for customers, handling calls, counter sales, and inquiries in a fast-paced office. You will support daily operations and help ensure accurate billing and records.

The role emphasizes strong communication, teamwork, and a professional appearance, with responsibilities spanning accounts receivable, contract processing, inventory reconciliation, and compliance with state and federal laws.

Qualifications

• High School Diploma, GED or equivalent
• Knowledge of administrative/inventory procedures and systems
• Excellent written and verbal communication skills, ability to communicate clearly and professionally
• A strong customer service orientation with the ability to handle inquiries and resolve issues effectively
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software
• Strong organizational skills and the ability to prioritize tasks, manage time effectively, and meet deadlines
• Accuracy and attention to detail in all work performed
• Ability to identify and resolve problems efficiently and effectively
• Flexibility and adaptability to changing priorities and tasks
• Ability to work effectively as part of a team
• Professional demeanor and appearance
• Experience with maintaining accurate records and filing systems
• Willingness to flex schedule in accordance with work that needs to be done at the location, including seasonal increases

Responsibilities

• Assist in administrative duties: answering phone calls, providing counter sales and customer service
• Communicate and build great relationships with all employees and customers
• Perform billing of CFE products and transfers
• Perform truck scale, grain probing, and grading procedures when needed
• Assist with grain contracts, settlements, reporting, and enter contracts for producers
• Assist with day and month end reconciliation & process
• Process accounts receivable (AR) payments
• Receive and verify products against purchase orders (POs)
• Help to complete monthly inventory of all location products
• Develop and maintain in-depth knowledge of location-specific processes, procedures, and offerings to confidently answer customer questions and resolve their concerns.

Job description

Cooperative Farmers Elevator in Iowa is seeking an Office Support Specialist to serve as the frontline contact for customers, handling calls, counter sales, and inquiries in a fast-paced office. You will support daily operations and help ensure accurate billing and records.

The role emphasizes strong communication, teamwork, and a professional appearance, with responsibilities spanning accounts receivable, contract processing, inventory reconciliation, and compliance with state and federal laws.