Frontline IT Support Specialist

NCMIC Group; Clive, Northern (IA, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

NCMIC Group in Clive, IA provides frontline IT support across channels, resolving Windows and device issues, and guiding users through Microsoft 365. This role emphasizes triage, documentation, and timely updates.

You will perform onsite hardware support, software assistance, and security-related workflows such as phishing analysis, while maintaining knowledge base articles and asset records. A high school diploma is required with IT coursework preferred; 1–2 years in a service desk or desktop

Qualifications

• Requires strong customer service and communication skills.
• Ability to explain technical concepts in user-friendly terms.
• Experience with Windows desktop support and Microsoft 365 apps.

Responsibilities

• Serve as the primary IT support contact via phone, email, chat/Teams, and in person.
• Troubleshoot and resolve Windows workstations, printers, peripherals, and standard apps.
• Provide onsite hardware support and endpoint onboarding/offboarding tasks.
• Assist with security-related user reports and phishing analysis.
• Create and maintain knowledge base articles and asset records.

Skills

Customer service

Clear communication

Windows desktop support

Troubleshooting

Multitasking

Education

High school diploma/GED

Associate degree or IT coursework preferred

Industry certifications encouraged (e.g., CompTIA A+ / Network+)

Tools

NinjaOne ticketing

NinjaOne RMM

Job description

NCMIC Group in Clive, IA provides frontline IT support across channels, resolving Windows and device issues, and guiding users through Microsoft 365. This role emphasizes triage, documentation, and timely updates.

You will perform onsite hardware support, software assistance, and security-related workflows such as phishing analysis, while maintaining knowledge base articles and asset records. A high school diploma is required with IT coursework preferred; 1–2 years in a service desk or desktop