IT Support Specialist — Frontline Troubleshooter

Mayville Engineering Company, Inc.; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Mayville Engineering Company, Inc. seeks a Technical Support Specialist to serve as the frontline IT support for employees. You will troubleshoot hardware, software, and network issues, ensuring users stay productive and connected across a manufacturing environment.

Responsibilities include handling requests via multiple channels, maintaining SLAs, and contributing to knowledge guides. Strong customer service and communication skills are essential.

Qualifications

• Associate's degree or equivalent in IT/CS or related field.
• Minimum one year of technical support or help desk experience.
• Strong troubleshooting and customer service skills.

Responsibilities

• First point of contact for IT support via phone, email, chat, and portal.
• Provide prompt, professional technical support and build positive user relationships.
• Diagnose and resolve hardware, software, and system issues, escalating as needed.
• Prioritize incidents to meet SLAs and document efforts for knowledge sharing.
• Provide hands-on desktop support, including hardware repairs and workstation setup.
• Perform preventive maintenance on devices and networks to minimize downtime.
• Create helpful guides and troubleshooting documentation.

Skills

Windows 11 support

Microsoft Office

Hardware troubleshooting

Customer service

Communication

Problem solving

Education

Associate's degree or equivalent (IT/CS)

Job description

Mayville Engineering Company, Inc. seeks a Technical Support Specialist to serve as the frontline IT support for employees. You will troubleshoot hardware, software, and network issues, ensuring users stay productive and connected across a manufacturing environment.

Responsibilities include handling requests via multiple channels, maintaining SLAs, and contributing to knowledge guides. Strong customer service and communication skills are essential.