Frontline IT Support Specialist - Windows & M365

Acorn Distributors, Inc.; Brownsburg (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Acorn Distributors, Inc. is seeking a motivated Tier 1 IT Support Specialist to provide first-line technical support to employees across the organization in Brownsburg, Indiana.

You will handle hardware, software, and network issues, assist with onboarding and offboarding, and escalate complex problems to Tier 2/3 as needed. The role requires strong troubleshooting, excellent communication, and the ability to manage multiple tickets in a fast-paced environment while maintaining IT security

Qualifications

• 1–3 years in IT Help Desk, Service Desk, or Tier 1 support.
• Strong troubleshooting and problem-solving abilities.
• Experience with Windows environments, Microsoft 365, Active Directory, and basic networking.
• Excellent communication and customer service skills.
• Ability to prioritize multiple issues in a fast-paced environment.
• Self-motivated, dependable, and detail-oriented.

Responsibilities

• Provide first-level technical support for hardware, software, network, and application issues.
• Troubleshoot desktops, laptops, printers, mobile devices, and basic network connectivity.
• Create, update, and manage user accounts, passwords, permissions, and access.
• Support Microsoft 365, email, Teams, and other business applications.
• Log, track, prioritize, and resolve help desk tickets in a timely manner.
• Assist with new-hire onboarding, workstation setup, software installation, and equipment deployment.
• Support employee offboarding, including account deactivation and equipment recovery.
• Maintain IT documentation, procedures, and knowledge-base materials.
• Escalate issues to Tier 2/Tier 3 support, vendors, or management as appropriate.
• Assist with IT projects, system upgrades, hardware refreshes, and other technology initiatives.
• Follow company IT security policies and best practices.
• Provide excellent customer service and communicate effectively with technical and non-technical users.

Skills

Troubleshooting

Problem-solving

Windows environments

Microsoft 365

Active Directory

Networking basics

Communication

Customer service

Prioritization

Independence

Job description

Acorn Distributors, Inc. is seeking a motivated Tier 1 IT Support Specialist to provide first-line technical support to employees across the organization in Brownsburg, Indiana.

You will handle hardware, software, and network issues, assist with onboarding and offboarding, and escalate complex problems to Tier 2/3 as needed. The role requires strong troubleshooting, excellent communication, and the ability to manage multiple tickets in a fast-paced environment while maintaining IT security