Frontline IT Support Specialist – Level 1

Southeastern Container; Candler (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k

Disability Insurance

Life Insurance

Job summary

Southeastern Container, Inc. in North Carolina seeks an IT Support Specialist – Level 1 to serve as the frontline for employee IT tickets, addressing hardware and software issues and ensuring rapid service restoration across facilities.

The role emphasizes ITIL 4 incident response, strong customer service, and collaboration with IT Operations. Candidates should have a high school diploma, familiarity with Windows and Microsoft 365, and good communication skills.

Qualifications

• High School Diploma or GED required.
• Working knowledge of Windows operating systems and Microsoft 365.
• Basic understanding of PC hardware, peripherals, and network concepts.
• Strong troubleshooting, organizational, and time management skills.
• Professional interpersonal, written, and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for IT support via phone, email, and ticketing system.
• Provide technical assistance to end users during normal business hours (after hours work may be required).
• Perform IT incident triage by assessing impact, service affected, and urgency.
• Restore service through approved fixes, documented workarounds, or escalation.
• Meet or exceed defined SLAs for response and resolution.
• Maintain accurate help desk ticket documentation with impact, actions, and resolution.
• Assist with onboarding/offboarding and basic asset handling as needed.

Skills

Windows OS

MS 365

PC hardware

Network concepts

Troubleshooting

Documentation

Communication skills

Education

High School Diploma

Tools

Ticketing system

Remote support tools

Job description

Southeastern Container, Inc. in North Carolina seeks an IT Support Specialist – Level 1 to serve as the frontline for employee IT tickets, addressing hardware and software issues and ensuring rapid service restoration across facilities.

The role emphasizes ITIL 4 incident response, strong customer service, and collaboration with IT Operations. Candidates should have a high school diploma, familiarity with Windows and Microsoft 365, and good communication skills.