IT Services Intern - Windows/Linux Support & Remote Troubleshooter

National Information Solutions Cooperative (NISC); Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

National Information Solutions Cooperative (NISC) in Cedar Rapids, IA seeks an entry‑level IT Support focused on Windows/Linux environments. You will troubleshoot desktops, join PCs to domains, install software, and resolve virus issues while supporting customers via phone in a structured call environment.

You will also configure printers on Windows and Linux servers, monitor systems with Xymon, and document action plans for recurring issues, collaborating with teams to ensure reliable service

Qualifications

• High School diploma or equivalency required.
• Pursuing an Associate or Bachelor’s Degree in information technology or a related field.

Responsibilities

• Troubleshoot Windows desktops, join PCs to Windows domains, install and troubleshoot NISC software on customer PCs, remove viruses/spyware.
• Assist with printers on Windows/Linux servers and provide customer phone support in an ACD environment.
• Monitor Windows/Linux servers using Xymon and document action plans for issues.

Skills

Customer orientation

Windows desktops

Linux servers

TCP/IP networks

Problem solving

Communication

Teamwork

Adaptability

Professionalism

Education

High School diploma

Pursuing Associate/Bachelor’s in IT

Job description

National Information Solutions Cooperative (NISC) in Cedar Rapids, IA seeks an entry‑level IT Support focused on Windows/Linux environments. You will troubleshoot desktops, join PCs to domains, install software, and resolve virus issues while supporting customers via phone in a structured call environment.

You will also configure printers on Windows and Linux servers, monitor systems with Xymon, and document action plans for recurring issues, collaborating with teams to ensure reliable service