Frontline IT Help Desk Support Analyst

Arete Technologies, Inc.; Coralville (IA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading consulting firm located in Coralville, Iowa, is seeking an IT Customer Support Analyst. This position involves providing direct support and consultation to users, primarily via phone, addressing technical issues related to computers and applications. The role operates in a structured Help Desk setting with a standard shift from 7:00 a.m. to 4:00 p.m., Monday through Friday. Candidates must have a Bachelor's degree in a relevant field and experience in a high-volume customer service environment.

Qualifications

• Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent.
• 6 months to 1 year experience in Help Desk or Call Center.
• Experience troubleshooting with Windows 7.

Responsibilities

• Provide support and consultation to users.
• Assist customers by phone with technical issues.
• Create work orders for support calls.

Skills

Troubleshooting Windows 7

Customer service skills

Communication skills

Problem-solving skills

Quick learning of software

Knowledge of computer hardware

Education

Bachelor's degree in Computer Science or MIS

Tools

Microsoft Office 2010 Suite

Job description

A leading consulting firm located in Coralville, Iowa, is seeking an IT Customer Support Analyst. This position involves providing direct support and consultation to users, primarily via phone, addressing technical issues related to computers and applications. The role operates in a structured Help Desk setting with a standard shift from 7:00 a.m. to 4:00 p.m., Monday through Friday. Candidates must have a Bachelor's degree in a relevant field and experience in a high-volume customer service environment.