Frontline IT Support & Onboarding Hero

The Intersect Group; Greenville, Spartanburg, Anderson (SC, SC, SC); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

The Intersect Group is seeking an IT Support Specialist in Greenville, SC to provide frontline technical support for hardware, software, and network issues, ensuring reliable day-to-day IT operations. You will handle onboarding/offboarding, user accounts, and asset inventory while maintaining security practices.

You will diagnose, resolve, and document issues across desktops, laptops, printers, and collaboration tools like Teams and Zoom, with escalation as needed.

Formación

• Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience.
• 1–3 years of IT support/helpdesk experience.
• Working knowledge of Windows and/or macOS.
• Experience with Microsoft 365 administration (Exchange, Teams, SharePoint).
• Familiarity with Active Directory/Azure AD user management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong customer service orientation and communication skills.
• Ability to prioritize and manage multiple tickets/requests simultaneously.

Responsabilidades

• Provide timely first- and second-level support for hardware, software, and network issues via phone, email, ticketing system, and in person.
• Diagnose and resolve issues with desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve issues with Microsoft 365, Windows/macOS, VPN, and business applications.
• Escalate complex issues to senior IT staff or vendors with proper documentation.
• Set up and configure new employee workstations, accounts, and access permissions.
• Manage user accounts in Active Directory/Azure AD, including password resets.
• Maintain inventory of IT assets and licenses.
• Support basic network troubleshooting and conference room/AV tech.
• Apply software updates, patches, and security configurations to endpoints.
• Log and track all support requests with clear documentation.
• Maintain internal knowledge base and SOPs.
• Identify recurring issues and suggest improvements.

Conocimientos

Customer service

Communication skills

Problem solving

Detail oriented

Independent worker

Educación

Associate's or Bachelor's in IT

Herramientas

Microsoft 365

Active Directory/Azure AD

Ticketing systems

Networking basics

Descripción del empleo

The Intersect Group is seeking an IT Support Specialist in Greenville, SC to provide frontline technical support for hardware, software, and network issues, ensuring reliable day-to-day IT operations. You will handle onboarding/offboarding, user accounts, and asset inventory while maintaining security practices.

You will diagnose, resolve, and document issues across desktops, laptops, printers, and collaboration tools like Teams and Zoom, with escalation as needed.