IT Support Specialist I: Frontline Tech & Onboarding

PAX Technology; Jacksonville, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision, life & AD&D

401(k) Plan with employer match

Paid vacation and holidays

Tuition and certification reimburse

Employee recognition programs

Quarterly team-building stipend

Job summary

PAX Technology in Jacksonville, FL seeks an IT Support Specialist I to provide frontline technical support for employees, handling hardware, software, accounts, and connectivity.

You will triage Tier 1 incidents, document solutions, assist with onboarding, and escalate complex issues to System Engineers in a fast-paced team environment.

A strong customer service mindset and knowledge of Windows 10/11, Microsoft 365, AD, Entra ID, Intune, and basic networking will help you succeed.

Qualifications

• Associate degree in Information Technology or equivalent practical experience.
• 1-3 years of help desk, desktop support, or junior systems administration experience.
• Working knowledge of Windows 10/11, Microsoft 365, and common business hardware and peripherals.
• Basic experience with identity and endpoint management platforms such as AD, Entra ID, or Intune.

Responsibilities

• Serve as the first point of contact for end-user technical support via service desk channels.
• Triage, prioritize, document, and resolve Tier 1 incidents and requests.
• Troubleshoot Windows, Microsoft 365, printer, peripheral, and mobile device issues.
• Assist with onboarding, workstation setup, and account provisioning.
• Perform routine endpoint administration in Intune and basic remediation.
• Provide basic network troubleshooting (VPN, DNS, DHCP, Wi‑Fi).
• Escalate complex incidents to System Engineers with appropriate notes.

Skills

Windows 10/11

Microsoft 365

Active Directory

Microsoft Entra ID

Microsoft Intune

Networking basics

Customer service

Documentation

Problem solving

PowerShell (nice to have)

Education

Associate degree in Information Technology or related field

Tools

Active Directory

Microsoft Entra ID

Microsoft Intune

PowerShell

Job description

PAX Technology in Jacksonville, FL seeks an IT Support Specialist I to provide frontline technical support for employees, handling hardware, software, accounts, and connectivity.

You will triage Tier 1 incidents, document solutions, assist with onboarding, and escalate complex issues to System Engineers in a fast-paced team environment.

A strong customer service mindset and knowledge of Windows 10/11, Microsoft 365, AD, Entra ID, Intune, and basic networking will help you succeed.