Frontline IT Help Desk Specialist — Fast, Friendly Support

ptg; Town of Florida (NY); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) company match

Flexible vacation time

Paid sick time

Paid parental leave

Certifications reimbursement

Job summary

Courser seeks an IT Support Services I-Help Desk professional to provide frontline technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve hardware, software, and network issues while maintaining high customer service standards.

Responsibilities include account management, VPN and Wi‑Fi troubleshooting, and contributing to knowledge base. A+ level service mindset and strong communication are essential for success.

Qualifications

• 2+ years experience in IT support and troubleshooting.
• Strong knowledge of Windows networks, AD, and policies.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update operating systems and software.
• Manage user accounts, passwords, and permissions.
• Troubleshoot Wi‑Fi, VPN, and network printer issues.
• Document solutions and update knowledge base.
• Monitor IT systems and proactively identify issues.
• Collaborate with IT team and escalate complex problems.
• Support IT projects like upgrades and deployments.
• Ensure data and system security; follow company policies.
• Answer calls and triage issues.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Integrating cloud technology

Network and endpoint security

TCP/IP protocols

Active Directory

Group Policy management

Powershell

Documentation

Education

Associate degree

High School diploma or GED

Tools

ConnectWise

AWS

Azure

Google Workspace

Job description

Courser seeks an IT Support Services I-Help Desk professional to provide frontline technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve hardware, software, and network issues while maintaining high customer service standards.

Responsibilities include account management, VPN and Wi‑Fi troubleshooting, and contributing to knowledge base. A+ level service mindset and strong communication are essential for success.