Frontline Experience Lead — Training & Loyalty

The TJX Companies, Inc.; Towson (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Job summary

HomeGoods at Towson, part of The TJX Companies, Inc., is seeking a front-line supervisor to lead a team, promote a highly-satisfied customer experience, and drive loyalty. You will train associates, manage register activities, and ensure policy compliance while supporting coverage across the frontline and sales floor.

The role requires strong interpersonal skills, ability to train others, and flexibility to work evenings and weekends.

Qualifications

• High School graduate or equivalent degree preferred.

Responsibilities

• Promotes a highly-satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Trains and mentors associates on policies and procedures.
• Maintains cash controls and registers.
• Ensures safety, merchandising and loss-prevention policies are followed.
• Provides direction to associates and coordinates breaks to optimize coverage.

Skills

Customer service

Teamwork

Leadership

Education

High School diploma or equivalent

Job description

HomeGoods at Towson, part of The TJX Companies, Inc., is seeking a front-line supervisor to lead a team, promote a highly-satisfied customer experience, and drive loyalty. You will train associates, manage register activities, and ensure policy compliance while supporting coverage across the frontline and sales floor.

The role requires strong interpersonal skills, ability to train others, and flexibility to work evenings and weekends.