Frontline Experience Lead: Training & Customer Loyalty

The TJX Companies, Inc.; Council Bluffs (IA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k) contributions

Paid holidays/vacation

Job summary

The TJX Companies, Inc. is hiring at our Council Bluffs store to Lead frontline operations and promote a highly-satisfied customer experience. You will mentor Associates, manage register transactions, and ensure compliance with policies, while supporting multiple store areas as needed.

We value strong interpersonal skills, reliability, and a team-oriented attitude. Flexible schedule including evenings and weekends is expected; safety and loss prevention standards are emphasized.

Qualifications

• High School diploma or equivalent preferred.
• Available to work evenings and weekends.
• Able to lift heavy merchandise.
• Able to train and provide direction to others.
• Able to run a register and handle money.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains cash controls and monitoring of registers.
• Adheres to labor laws and break/mileage policies.
• Assigns registers and coordinates breaks for coverage.
• Maintains cleanliness and merchandising standards in the frontline.

Skills

Customer service

Team player

Interpersonal skills

Cash handling

Train others

Register operation

Confidential handling

Flexible schedule

Retail supervisory experience

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. is hiring at our Council Bluffs store to Lead frontline operations and promote a highly-satisfied customer experience. You will mentor Associates, manage register transactions, and ensure compliance with policies, while supporting multiple store areas as needed.

We value strong interpersonal skills, reliability, and a team-oriented attitude. Flexible schedule including evenings and weekends is expected; safety and loss prevention standards are emphasized.