Frontline Engagement Lead | Customer Experience & Training

The TJX Companies, Inc.; Princeton (NJ); On-site; USD 48,483,000 - 49,916,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health, dental, vision

Job summary

The TJX Companies, Inc. in Princeton, NJ is hiring to lead frontline teams and deliver a highly-satisfied customer experience across multiple store areas. You will train Associates, supervise register operations, and ensure cash controls and policy compliance while maintaining merchandising standards.

We seek team players with excellent interpersonal skills, flexibility for evenings and weekends, and the ability to handle confidential information. A high school diploma is preferred.

Qualifications

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to train and provide direction to others
• Able to run a register/handle money

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Job description

The TJX Companies, Inc. in Princeton, NJ is hiring to lead frontline teams and deliver a highly-satisfied customer experience across multiple store areas. You will train Associates, supervise register operations, and ensure cash controls and policy compliance while maintaining merchandising standards.

We seek team players with excellent interpersonal skills, flexibility for evenings and weekends, and the ability to handle confidential information. A high school diploma is preferred.