Customer Experience Lead & Frontline Coach

The TJX Companies, Inc.; Newton (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) matching contributions

Health benefits

Job summary

The TJX Companies, Inc. is seeking candidates to lead the frontline in Newton, MA, promoting a highly-satisfied customer experience and driving loyalty. You will train and mentor associates on frontline execution, cash handling, and policy adherence while ensuring store standards and safety.

Flexible to work in multiple store areas as needed. Candidates should have a high school diploma, excellent interpersonal skills, and proven customer service ability; prior supervisory experience is a plus.

Qualifications

• Requires strong interpersonal and customer service skills.
• Ability to train and mentor Associates on frontline execution.
• Experience or comfort with cash handling and running a register.

Responsibilities

• Promote a highly-satisfied customer experience and drive loyalty.
• Train and mentor Associates on policies, procedures, and frontline responsibilities.
• Maintain cash controls and process transactions accurately.
• Monitor frontline operations, breaks, and coverage for optimal service.
• Uphold merchandising and store standards and safety compliance.

Skills

Excellent interpersonal skills

Exceptional customer service

Teamwork

Train and direct others

Cash handling / register operations

Ability to lift heavy merchandise

Attention to policies and procedures

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. is seeking candidates to lead the frontline in Newton, MA, promoting a highly-satisfied customer experience and driving loyalty. You will train and mentor associates on frontline execution, cash handling, and policy adherence while ensuring store standards and safety.

Flexible to work in multiple store areas as needed. Candidates should have a high school diploma, excellent interpersonal skills, and proven customer service ability; prior supervisory experience is a plus.