Frontline Engagement Coach for Customer Experience

The TJX Companies, Inc.; Ontario (OH); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health/dental/vision benefits

Paid holidays

Job summary

HomeGoods, part of The TJX Companies, is seeking candidates for a frontline leadership role in Ohio. The position focuses on delivering a highly satisfying customer experience, mentoring Associates, and ensuring efficient register operations and adherence to policies.

The role requires flexible scheduling including evenings and weekends, strong interpersonal skills, and the ability to train others while promoting company initiatives and safety standards. Competitive pay and benefits are offered.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Able to lift heavy merchandise with/without accommodations.
• Experience in coordinating or retail supervisory roles preferred.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains cash controls including change fund.
• Ensures proper handling of damages and stock issues.
• Maintains merchandising standards and frontline operations.

Skills

Excellent interpersonal skills

Exceptional customer service

Able to train and direct others

Team player

Education

High School diploma or equivalent

Job description

HomeGoods, part of The TJX Companies, is seeking candidates for a frontline leadership role in Ohio. The position focuses on delivering a highly satisfying customer experience, mentoring Associates, and ensuring efficient register operations and adherence to policies.

The role requires flexible scheduling including evenings and weekends, strong interpersonal skills, and the ability to train others while promoting company initiatives and safety standards. Competitive pay and benefits are offered.