Retail Frontline Experience Lead (Flexible Schedule)

The TJX Companies, Inc.; Flemington (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k) matching

Paid holidays

Employee discounts

Job summary

HomeGoods, part of The TJX Companies, Inc., is seeking a frontline leader to promote a Highly-Satisfied customer experience and drive loyalty. The role mentors Associates on checkout execution, trains staff, and maintains cash controls while adhering to policies and safety standards.

Availability across multiple store areas is required, with a focus on teamwork and exceptional service. The position emphasizes coaching, operational accountability, and supporting store initiatives to improve

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures.
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned.

Skills

Customer service

Teamwork

Interpersonal skills

Retail supervisory experience

Register handling

Discretion

Lifting heavy items

Education

High School diploma or equivalent

Job description

HomeGoods, part of The TJX Companies, Inc., is seeking a frontline leader to promote a Highly-Satisfied customer experience and drive loyalty. The role mentors Associates on checkout execution, trains staff, and maintains cash controls while adhering to policies and safety standards.

Availability across multiple store areas is required, with a focus on teamwork and exceptional service. The position emphasizes coaching, operational accountability, and supporting store initiatives to improve