Frontline Customer Advocate

Belron; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive weekly base pay up to $20.

Tuition reimbursement up to $5,250 per

Paid training and all the tools and...

Job summary

Safelite in Richmond, VA seeks a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing, delivering a memorable first impression with every interaction.

You’ll handle inbound calls, emails and faxes for service issues, pricing, warranties and reconciliations while keeping orders and insurance verifications up to date. Training is provided, plus a strong benefits package and tuition reimbursement.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Education

High School Diploma/GED/Equivalent

Job description

Safelite in Richmond, VA seeks a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing, delivering a memorable first impression with every interaction.

You’ll handle inbound calls, emails and faxes for service issues, pricing, warranties and reconciliations while keeping orders and insurance verifications up to date. Training is provided, plus a strong benefits package and tuition reimbursement.