Frontline Community Technician - Crisis & Care

Apos Society; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance starting -

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance and paid training

Flexible Spending Accounts

Job summary

BRC is seeking a Community Technician to provide a stable, trusted presence for individuals experiencing homelessness, supporting them through crises and transitions. The role is full-time, 37.5 hours per week, with 24/7 program and mandatory overtime; no prior shelter experience required—just judgment, empathy, and composure.

You’ll monitor, engage residents with trauma-informed approaches, screen, document, support safety, and participate in training and certifications offered by BRC.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

De-escalation techniques

Strong communication skills

Calm under pressure

Basic computer proficiency

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician to provide a stable, trusted presence for individuals experiencing homelessness, supporting them through crises and transitions. The role is full-time, 37.5 hours per week, with 24/7 program and mandatory overtime; no prior shelter experience required—just judgment, empathy, and composure.

You’ll monitor, engage residents with trauma-informed approaches, screen, document, support safety, and participate in training and certifications offered by BRC.