Frontline Banking Advisor

Community Financial System, Inc.; Scranton (Lackawanna County); On-site; USD 42,000 - 64,000; Full time

Job summary

Community Financial System, Inc. seeks a Relationship Banking Representative to act as a frontline ambassador delivering a consistent, customer-centric banking experience.

The role blends teller and desk duties, performing accurate transactions while building trust and deepening relationships. You will listen to customer needs, educate on products and digital tools, open/close accounts, initiate wires, and support requests with timely, compliant service across branches.

Qualifications

• High School Diploma or GED required.
• Internal product knowledge, teller, and platform training preferred.
• Ability to attend a 5–7 day initial training program, which may involve overnight travel; company covers travel expenses.

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience in the lobby.
• Open new accounts, close accounts, initiate wire transfers, and support service requests while educating customers on features and tools.
• Assist customers with balance discrepancies, debit card issues, and other service needs; coordinate with internal partners for timely resolution.
• Educate customers on digital banking tools, self-service options, and best practices.
• Manage customer flow and wait times by scheduling or coordinating appointments with team members.
• Identify customer needs and recommend banking solutions without pressure-based selling.
• Participate in branch prospecting, campaigns, and community engagement activities.

Skills

Interpersonal skills

Communication skills

Education

High School Diploma or GED

Job description

Community Financial System, Inc. seeks a Relationship Banking Representative to act as a frontline ambassador delivering a consistent, customer-centric banking experience.

The role blends teller and desk duties, performing accurate transactions while building trust and deepening relationships. You will listen to customer needs, educate on products and digital tools, open/close accounts, initiate wires, and support requests with timely, compliant service across branches.