Calm 911 Dispatcher - Emergency Response & 24/7 Ops

Emergency Telecommunicator Services; Fort Defiance (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Job summary

Emergency Telecommunicator Services in the United States seeks 911 emergency dispatchers to connect callers with police, fire, and EMS. You will gather information, confirm locations, and relay details using multiple communication systems.

Responsibilities include handling high-pressure calls, coordinating responders, and maintaining records. Some roles may involve overnight or rotating shifts with overtime and strict testing requirements.

Qualifications

• High school diploma or equivalent commonly required.
• Typing, listening, clear speech, and basic computer skills are valued.
• Ability to organize information under pressure is essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma

Job description

Emergency Telecommunicator Services in the United States seeks 911 emergency dispatchers to connect callers with police, fire, and EMS. You will gather information, confirm locations, and relay details using multiple communication systems.

Responsibilities include handling high-pressure calls, coordinating responders, and maintaining records. Some roles may involve overnight or rotating shifts with overtime and strict testing requirements.