Calm-Under-Pressure 911 Dispatcher | Emergency Communications

Emergency Telecommunicator Services; Thompsons (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Thompsons, TX is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You'll receive emergency and nonemergency calls, gather information, and follow agency procedures.

The role requires calm communication, rapid assessment, and accurate documentation across multiple radio and computer-aided dispatch systems. Overnight, weekend, or rotating shifts may apply.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Education

High school diploma

Job description

Emergency Telecommunicator Services in Thompsons, TX is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You'll receive emergency and nonemergency calls, gather information, and follow agency procedures.

The role requires calm communication, rapid assessment, and accurate documentation across multiple radio and computer-aided dispatch systems. Overnight, weekend, or rotating shifts may apply.