Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Mineral Wells (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

County Emergency Communications in Wells, TX seeks an 911 Emergency Dispatcher. The role involves handling emergency and nonemergency calls, confirming locations and details, and coordinating responders per agency procedures.

Candidates should maintain calm, manage multiple systems, and document information accurately. Training and certification requirements apply; overnight or weekend shifts may be required depending on the assignment.

Qualifications

• Accurate typing and listening to gather essential details.
• Clear speech and calm communication under pressure.
• Proficient with basic computer systems used in dispatch.
• Ability to organize information and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callbacks, incident details, and safety concerns.
• Assess priority using approved questions and agency procedures.
• Enter incident data into dispatch systems.
• Dispatch responders and monitor radio traffic.
• Update responding personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain confidential records and protect information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Job description

County Emergency Communications in Wells, TX seeks an 911 Emergency Dispatcher. The role involves handling emergency and nonemergency calls, confirming locations and details, and coordinating responders per agency procedures.

Candidates should maintain calm, manage multiple systems, and document information accurately. Training and certification requirements apply; overnight or weekend shifts may be required depending on the assignment.