Retail Customer Experience Leader

The TJX Companies, Inc.; Grand Rapids (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare options

Paid holidays

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking an enthusiastic team leader to oversee front-end operations and deliver an exceptional customer experience in a Grand Rapids store. You will mentor Associates, promote loyalty programs, and maintain a clean, welcoming environment while ensuring compliance with policies and safety guidelines.

The ideal candidate has at least 1 year of retail experience and 6 months in a leadership role, with strong communication, merchandising knowledge, and

Qualifications

• 1 year retail and 6 months of leadership experience.
• Promotes loyalty programs and customer engagement.
• Strong communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and coaches Associates on front end principles and loyalty programs.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks per store plan and prioritizes as needed.
• Promotes safety awareness and maintains a safe environment.

Skills

Leadership

Customer service

Merchandising

Team training

Communication

Job description

Marshalls, part of The TJX Companies, Inc., is seeking an enthusiastic team leader to oversee front-end operations and deliver an exceptional customer experience in a Grand Rapids store. You will mentor Associates, promote loyalty programs, and maintain a clean, welcoming environment while ensuring compliance with policies and safety guidelines.

The ideal candidate has at least 1 year of retail experience and 6 months in a leadership role, with strong communication, merchandising knowledge, and