Front Services & Valet Lead - Guest Experience

MGM Resorts International; Maryland; On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Wellness incentives

Discounts on hotel, food, retail, and演

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development opportunities

Job summary

MGM National Harbor in Maryland seeks an Assistant Manager of Front Services & Valet to oversee valet, self-parking, bell, door and transportation operations, delivering guest‑focused service and operational excellence.

Responsibilities include staff hiring, payroll, scheduling, training, and employee development; hands-on supervision; resolving guest concerns; parking system troubleshooting; and ensuring policy compliance to create a smooth arrival and departure.

Qualifications

• 2+ years of supervisory experience in hotel/casino front services.
• Experience overseeing valet, bell, door, and transportation operations.
• 21 years of age or older and legal eligibility to work.

Responsibilities

• Establish and enforce rules for Bell, Door, and Valet staff.
• Handle staffing, payroll, recruitment, and scheduling.
• Lead training and staff development; ensure guest‑centric service.
• Resolve guest concerns and assist with parking system issues.

Skills

Team leadership

Guest service

Valet operations

Education

High school diploma or GED

Tools

Hotel system

Job description

MGM National Harbor in Maryland seeks an Assistant Manager of Front Services & Valet to oversee valet, self-parking, bell, door and transportation operations, delivering guest‑focused service and operational excellence.

Responsibilities include staff hiring, payroll, scheduling, training, and employee development; hands-on supervision; resolving guest concerns; parking system troubleshooting; and ensuring policy compliance to create a smooth arrival and departure.