Head of Parking Ops & Guest Experience

MGM Resorts International; Detroit (MI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts across hospitality

Complimentary parking

Job summary

MGM Grand Detroit is seeking a Director of Parking Operations responsible for the leadership of the property's Valet and Parking departments. You will drive strategic planning, financial performance, and guest satisfaction, ensuring safe and efficient parking services aligned with brand standards.

Lead staffing, training, and performance, while collaborating with executive leadership to maximize profitability and optimize parking demand and operations.

Qualifications

• Bachelor's degree required.
• 4+ years of experience in managing parking operations.
• 7+ years of leadership experience preferred.
• Experience with complex parking equipment concepts and valet parking software knowledge required.

Responsibilities

• Collaborate with executive leadership to develop and implement strategic plans for all parking operations.
• Manage departmental budgets and financial performance including expense management and forecasting.
• Analyze and implement strategies to address property needs and improve efficiency.
• Oversee daily valet and parking operations ensuring adherence to guidelines and SOPs.
• Ensure safety and security of guests and employees in all parking areas.
• Lead staffing, recruiting, coaching, and performance management in partnership with HR.

Skills

Parking ops leadership

Valet parking software knowledge

Team leadership

Operational budgeting

Customer service focus

Education

Bachelor's degree

Tools

Valet management software

Parking equipment systems

Job description

MGM Grand Detroit is seeking a Director of Parking Operations responsible for the leadership of the property's Valet and Parking departments. You will drive strategic planning, financial performance, and guest satisfaction, ensuring safe and efficient parking services aligned with brand standards.

Lead staffing, training, and performance, while collaborating with executive leadership to maximize profitability and optimize parking demand and operations.