Assistant Manager Front Services & Valet - MGM National Harbor

MGM Resorts International; Oxon Hill (MD); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail and on

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International is seeking an Assistant Manager of Front Services & Valet to oversee Bell, door, self-parking, valet, and transportation operations at National Harbor, MD. This role leads staffing, training, scheduling, and payroll while ensuring exceptional guest experiences and adherence to company policies.

The ideal candidate will have at least 2 years of supervisory hotel/casino experience and be 21+.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• At least 2 years of prior relevant experience.
• Prior hotel/casino supervisory experience (preferred).
• Prior front services or related experience in major hotel/casino operations (preferred).

Responsibilities

• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff.
• Manage all personnel functions including interviewing, hiring, termination, payroll and recruitment.
• Oversee departmental operations, maintain high level of service, implement training and development for staff.
• Direct and motivate all Bell, Door and Valet Parking staff.
• Ensure high productivity with effective scheduling and staffing levels.
• Promote and maintain positive service standards.
• Maintain supply inventory levels.
• Assist Risk Management in investigating accidents and guest problems (excluding high-level risk issues).
• Computer knowledge and hotel system familiarity.

Skills

Team leadership

Guest service experience

Staffing & scheduling

Education

High School Diploma or GED

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Assistant Manager of Front Services & Valet oversees the daily operations of valet parking, self-parking, bell, door, and transportation services, ensuring exceptional guest experiences and efficient service delivery. This leadership role is responsible for managing team performance, staffing, payroll, hiring, training, scheduling, and employee development while maintaining high service standards and operational excellence. The Assistant Manager provides hands-on support for parking operations, resolves guest concerns, assists with parking system troubleshooting, and ensures compliance with company policies and procedures to create a seamless arrival and departure experience for guests.

THE DAY-TO-DAY:

• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff.
• Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment.
• Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff.
• Direct and motivate all Bell and Door and Valet Parking staff.
• Ensure high productivity of all employees developing effective scheduling and staffing levels.
• Promote and maintain positive service standards.
• Maintain supply inventory levels.
• Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management.
• Computer knowledge and skills, including the Hotel system.

THE IDEAL CANDIDATE:

• Must be 21 years of age or older.
• High school diploma or GED.
• At least 2 years of prior relevant experience.
• Prior hotel/casino supervisory experience (preferred).
• Prior front services or related experience in major hotel/casino operations (preferred).

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs, networking opportunities, and community involvement.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14759

Pay Range:

The pay range for this role is:

$46,000.00 - $63,200.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.