Assistant Beverage Manager - Retail Bars & Lounges (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 55,000 - 85,000; Full time

Job summary

Caesars New Orleans Casino & Hotel seeks an Assistant Beverage Manager to lead the Beverage departments, focusing on guest relations, business development, and a fun, exciting atmosphere. This role administers operations following casino regulations, while coaching and mentoring reports to foster teamwork and high morale.

Responsibilities include overseeing retail bar operations, driving sportsbook seating utilization, developing lounge staff, maintaining standards, and delivering exceptional

Qualifications

• Strong managerial skills with the ability to lead and coach a diverse team.
• Excellent verbal and written communication, interpersonal and organizational abilities.
• Ability to train, motivate and develop staff while upholding standards and service expectations.
• Ability to interpret operational and financial data to drive results.
• Experience in labor management, cost controls, budgeting and inventory is a plus.

Responsibilities

• Oversight of beverage department operations in a high-volume environment.
• Lead and develop lounge/bar team members and maintain service standards.
• Drive guest engagement, sales, and revenue within the beverage and sportsbook areas.
• Coach, mentor and evaluate team performance; enforce safety policies and procedures.
• Collaborate across departments to achieve operational and financial goals.
• Maintain a professional appearance and guest-focused culture; manage priorities under pressure.

Skills

Leadership

Staff development

Communication

Guest relations

Problem solving

Multi-tasking

Education

College Degree in Hospitality/Business Management preferred

Job description

JOB DESCRIPTION

The Assistant Beverage Manager is responsible for Leading the Beverage departments in accomplishing the goals of the departments and Caesars New Orleans including focus on guest relations, business development and maintaining a fun and exciting atmosphere. Accurately administers and oversees the operation of assigned area incompliance with casino regulations and procedures on assigned shift. Provides support, leadership, motivation, training, coaching, and mentoring to all direct reports and subordinates. Creates an environment of trust and respect through empowerment of staff at all levels. Encourages high morale, fosters teamwork, and partnering among all teammembers.

Jobsummary

The Assistant Beverage Manager is responsible for Leading the Beverage departments in accomplishing the goals of the departments and Caesars New Orleans including focus on guest relations, business development and maintaining a fun and exciting atmosphere. Accurately administers and oversees the operation of assigned area incompliance with casino regulations and procedures on assigned shift. Provides support, leadership, motivation, training, coaching, and mentoring to all direct reports and subordinates. Creates an environment of trust and respect through empowerment of staff at all levels. Encourages high morale, fosters teamwork, and partnering among all teammembers.

Responsibilities

• Oversight of retail bar operations
• Driving sales and utilization of sportsbook seating
• Enhancing guest engagement and revenue generation within the sportsbook environment
• Leadership and development of lounge/bar team members
• Maintaining operational and service standards
• Coaches, mentors, and develops team members, fostering a culture of accountability, teamwork, and continuous improvement.
• Promotes and enforces safety policies and procedures, ensuring a safe work environment and taking corrective action to eliminate potential hazards.
• Conducts performance evaluations and provides ongoing feedback and development opportunities for assigned team members.
• Serves as a role model for professionalism, integrity, and service excellence, consistently representing Caesars New Orleans in a positive manner and inspiring others to do the same.

Qualifications

• College Degree in Hospitality/Business Management preferred.
• Preferred or equivalent years of industry related experience. Strong managerial skills.
• Minimum of 5 years of restaurant, food and beverage, or hospitality experience, including 2–3 years of progressive leadership or supervisory experience in a high-volume restaurant, hotel, casino, or similar environment.
• Demonstrated leadership ability with strong skills in team development, employee relations, coaching, and performance management.
• Excellent verbal and written communication, interpersonal, organizational, and problem-solving skills.
• Ability to train, motivate, and develop team members while ensuring consistent execution of company standards and service expectations.
• Strong analytical and decision-making skills with the ability to interpret operational and financial data to drive business results.
• Working knowledge of labor management, cost controls, budgeting, inventory, and food and beverage operations.
• Proven ability to lead by example, foster teamwork, and create a positive, guest-focused culture.
• Ability to effectively manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Professional appearance and demeanor with a commitment to delivering exceptional guest service.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business demands require.
• Must be able to collaborate effectively across departments to achieve operational and financial goals.

Additional Requirements

• Must be able to maneuver to all areas of the property.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items when working at assigned desk area.
• Must have manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photocopier.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

GAMINGPERMIT: N/A

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.