Guest Experience Lead, Front Desk Clerk (Weekends)

CP New Orleans- Carondelet St LLC; New Orleans (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) program with company match

Discounted room rates at Concord‑owned

Training, development, and career

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk for our New Orleans location. You will be at the hub of guest interaction, providing a welcoming and professional experience from arrival to departure.

The role requires a proactive, responsive, and guest-focused attitude to ensure satisfaction throughout the stay. On-site, full-time position with opportunities for training, development, and advancement.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.

Responsibilities

• MUST BE AVAILABLE WEEKENDS AND WEEKDAYS
• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Detail oriented

Multitasking

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk for our New Orleans location. You will be at the hub of guest interaction, providing a welcoming and professional experience from arrival to departure.

The role requires a proactive, responsive, and guest-focused attitude to ensure satisfaction throughout the stay. On-site, full-time position with opportunities for training, development, and advancement.