Guest Experience Leader – Front Office

Highgate; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Highgate Hotels in New Orleans seeks a Front Office Manager to lead Guest Services, Concierge and related departments. You will ensure attentive, efficient service and maximize room revenue while maintaining Highgate standards.

The role requires supervising staff, managing daily operations, and coordinating with accounting and other departments to deliver exceptional guest experiences.

Qualifications

• 5+ years of progressive experience in a hotel Front Office or related field.
• Supervisory experience required.
• Proficient in Windows and MS Office (Excel/Word).
• Must have a valid driver’s license.
• Ability to work long hours, weekends and holidays.
• Strong communication and customer-service orientation.

Responsibilities

• Respond to guests' requests, problems, complaints and/or accidents at the Front Desk in a courteous, attentive manner.
• Motivate, coach, counsel and discipline Guest Services personnel per SOPs.
• Maintain and operate Front Office systems, including POS and report generation.
• Prepare and conduct all Guest Services interviews and follow hiring procedures per SOPs.
• Maximize room revenue and occupancy by reviewing status daily and monitoring rate variance.
• Coordinate with Housekeeping, Reservations and the Credit Manager for seamless service.

Skills

Leadership

Guest service

Communication

Multitasking

Time management

Tools

Windows OS

MS Excel

MS Word

Job description

Highgate Hotels in New Orleans seeks a Front Office Manager to lead Guest Services, Concierge and related departments. You will ensure attentive, efficient service and maximize room revenue while maintaining Highgate standards.

The role requires supervising staff, managing daily operations, and coordinating with accounting and other departments to deliver exceptional guest experiences.