Assistant Hotel Manager, Caesars Tower (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Caesars Entertainment is seeking an Assistant Hotel Manager for their New Orleans location. The role involves managing operations for the Front Desk, Concierge, and other services, while maintaining high service standards and employee relations. Candidates should have supervisory experience in hospitality, strong communication skills, and the ability to work under pressure. A Business or Hotel related degree and customer service experience are preferred.

Qualifications

• Must be at least 21 years of age.
• Three to five years previous supervisory or management experience in a hotel environment preferred.
• Two to three years previous customer service experience required.

Responsibilities

• Manage day-to-day operations of the Front Services hotel.
• Ensure high-quality service standards are maintained.
• Supervise employees and handle performance evaluations.

Skills

Excellent oral and written communication skills

Ability to work as a team

Customer service experience

PC literate (Microsoft Word and Excel)

Physical stamina and strength

Problem-solving skills

Education

Business or Hotel related degree

Tools

Computers

Fax machine

Telephones

Photocopy machine

Job description

New Orleans, LA, United States (On‑site)

Job Summary

The Assistant Hotel Manager is responsible for managing day‑to‑day operations of the Front Services hotel operations including the Front Desk, Bell Desk, Door, Concierge, Butlers and Valet, while ensuring all team members provide excellent service to guests in a prompt, friendly and courteous manner.

How You Will Create the Extraordinary

• Ensures consistent, high‑quality service standards are maintained in the Front Desk and Front Services areas.
• Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.
• Must be able to understand and manage within the departmental budgetary guidelines.
• Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline.
• Provides positive feedback to employees, as well as, corrective feedback to negative actions. Handles special projects and other job duties as assigned.
• Meets the attendance guidelines of the job and adheres to departmental and company policies.
• Demonstrates Caesars' Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

What You Will Need

• Must be at least 21 years of age
• Business or Hotel related degree is desired.
• Three to five years previous supervisory or management experience in a hotel environment preferred.
• Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred.
• Must possess excellent oral, written and communication skills.
• Must be able to get along well with co‑workers and work as a team.
• PC literate with a minimum working knowledge of Microsoft Word and Excel required.
• Must be able to work any day of the week and any shift.
• Must present a well‑groomed appearance.
• Must be able to maneuver in and around front desk area and other hotel areas including parking garage and baggage room.
• Must be able to respond calmly when handling guests and employee conflicts.
• Must be able to speak, write, and understand English.
• Must be able to stoop and bend, as well as lift up to 80 pounds, and push rolling carts up to 200 pounds.
• Must have a valid Louisiana Drivers License.
• Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
• Must be able to respond to visual and aural cues.
• Must be able to operate the following equipment: computers, safe lock key machine, speed printer, fax machine, telephones and photocopy machine.
• Must be able to perform physical and mental job duties of front desk person, valet parking attendant, bell person, bell captain and door person.
• Must be able to recognize and respond to individuals with questions.
• Must be able to tolerate areas containing second‑hand smoke, car exhaust, dust, and bright lights.
• Must be able to tolerate temperatures below 10 degrees and in excess of 95 degrees.

GAMING PERMIT: N/A

About Us

Caesars New Orleans Casino & Hotel is a Caesars Entertainment company located in the heart of New Orleans. We are a large casino‑entertainment provider that values exceptional guest experiences and a collaborative work environment.

Equal Employment Opportunity

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

Disclaimer

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Background and Drug Screening

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer.