Receptionist {Spokane, WA}

Matlen Silver; Spokane (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

A leading insurance support firm in Spokane is seeking a Receptionist to provide crucial administrative support to the Managing Partner and management team. The ideal candidate will excel in customer service, possess excellent communication skills, and be proficient in Microsoft Office. Key responsibilities include managing inquiries, coordinating financial operations, and ensuring a smooth onboarding process for new agents. The role promises a dynamic work environment focused on effective service delivery and operational efficiency.

Qualifications

• Experience in customer service and/or office administration.
• Excellent written and verbal communication skills.
• Strong computer skills with proficiency in the Microsoft Office Suite.
• Associate’s or bachelor’s degree preferred, but not required.

Responsibilities

• Provide administrative and operational support to the Managing Partner and management team.
• Collaborate with the onsite Service Leader to ensure efficient operations.
• Act as a point of contact for agents, addressing their inquiries promptly and professionally.
• Greet and welcome visitors.
• Answer and direct phone inquiries.
• Coordinate accounts payable and receivable.
• Handle incoming and outgoing mail and deliveries.
• Assist with facility management.
• Manage resource assignments for new agents.
• Complete additional administrative duties.

Skills

Customer service experience

Office administration

Written communication

Verbal communication

Microsoft Office Suite proficiency

Education

Associate's or bachelor's degree

Job description

Job Title

Receptionist

Location(s)

Spokane Washington 99201

Duration

Long term

Hourly Pay

As per the Market

Role Overview

Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices. This role resides within our Service organization and is the first point of contact for agents and clients. In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. The role requires strong relationship‑building skills, organizational abilities, effective communication, as well as a proactive approach to problem‑solving, ensuring the smooth functioning of the organization.

What You’ll Do

• Provide administrative and operational support to the Managing Partner and management team
• Collaborate with the onsite Service Leader to ensure efficient operations
• Act as a point of contact for agents, addressing their inquiries promptly and professionally
• Greet and welcome visitors
• Answer and direct phone inquiries
• Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments, submitting operational expenses, and reconciling purchase cards
• Handle incoming and outgoing mail and deliveries, including incoming correspondence distribution in accordance with regulatory guidelines
• Assist with facility management (building maintenance requests, troubleshoot local network issues, etc.)
• Manage resource assignments for new agents, ensuring their onboarding experience is smooth
• Complete additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates

What You’ll Bring

The role requires strong relationship‑building skills, organizational abilities, effective communication, and a proactive approach to problem‑solving, ensuring the smooth functioning of the organization.

Required Skills

• Ideal candidate should have experience in customer service and/or office administration
• Excellent written and verbal communication skills
• Strong computer skills with proficiency in the Microsoft Office Suite
• Associate’s or bachelor’s degree preferred, but not required

Training & Development

Customer Service Representatives receive on‑the‑job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.