Front Office Training & Quality Lead

IHG Hotels & Resorts; Miami (FL); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Hotel discounts worldwide

Job summary

A leading hotel chain located in Miami, FL is seeking a Front Office Learning & Quality Specialist to supervise staff and develop training programs for front office operations. The ideal candidate will have a high school diploma, 3+ years of front office experience, and strong communication skills. Responsibilities include staff training, managing front desk functions, and enhancing guest satisfaction. Competitive hourly pay of $20.00 with comprehensive benefits.

Qualifications

• 3 years of front office/guest relations experience including supervisory training/experience.
• Fluent in English; other languages preferred.

Responsibilities

• Assist in supervising the front desk function.
• Monitor performance and recommend corrective actions.
• Up-sell rooms to maximize hotel revenue.
• Accurately process all cash and credit card transactions.
• Check in/check-out guests and assist with inquiries.
• Promote teamwork and quality service among departments.

Skills

Communication skills

Problem solving

Teamwork

Education

High school diploma or equivalent

Some college preferred

Job description

A leading hotel chain located in Miami, FL is seeking a Front Office Learning & Quality Specialist to supervise staff and develop training programs for front office operations. The ideal candidate will have a high school diploma, 3+ years of front office experience, and strong communication skills. Responsibilities include staff training, managing front desk functions, and enhancing guest satisfaction. Competitive hourly pay of $20.00 with comprehensive benefits.