Front Office Trading Floor Desktop Engineer

TechDigital Group; Wilmington (DE); On-site; USD 65,000 - 85,000; Full time

Job summary

TechDigital Group in Wilmington, Delaware is seeking an experienced IT Desktop Support professional to provide on-site support for front-office users, including portfolio managers and traders. This role will involve managing incidents, ensuring minimal disruptions during market hours, and delivering high-quality, proactive support.

The ideal candidate will have 4–8 years in desktop support, experience in financial services, and familiarity with tools like ServiceNow and Jira. The position requires excellent communication skills and the ability to thrive in a dynamic, high-pressure environment.

Qualifications

• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services.
• Experience supporting portfolio managers, traders, and research teams.
• Exposure to market-sensitive, time-critical environments.

Responsibilities

• Provide dedicated on-site desktop support for front-office users including portfolio managers and traders.
• Deliver desk-side support during market hours with minimal disruption.
• Support time-critical incidents aligned to market cycles.

Skills

Windows desktop support expertise

Multi-monitor and high-performance workstation setup

Basic infrastructure knowledge

Tools

ServiceNow

Jira

Job description

TechDigital Group in Wilmington, Delaware is seeking an experienced IT Desktop Support professional to provide on-site support for front-office users, including portfolio managers and traders. This role will involve managing incidents, ensuring minimal disruptions during market hours, and delivering high-quality, proactive support.

The ideal candidate will have 4–8 years in desktop support, experience in financial services, and familiarity with tools like ServiceNow and Jira. The position requires excellent communication skills and the ability to thrive in a dynamic, high-pressure environment.