Support Consultant

Setec Alpha; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Setec Alpha is seeking an experienced IT support professional to serve as the primary interface for trading business units. You will provide hands-on support for Windows desktops, Office 365, mobile devices, and Citrix/VDI environments, resolving incidents quickly in a fast-paced trading setting.

You will manage ITIL processes through ServiceNow, handle end-user access and changes, and support market data platforms and vendor integrations with a customer-focused, problem-solving approach.

Qualifications

• 5+ years of enterprise technical support experience, preferably in financial services.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Strong knowledge of Active Directory, Exchange, Windows, Office 365, and Windows desktop support.
• Experience supporting VDI and Citrix environments, mobile tech, and remote-access solutions.
• Familiarity with ITIL practices and ServiceNow workflows.
• Experience supporting market data platforms and vendor integrations.
• Strong customer-service skills, sound judgment, and hands-on troubleshooting under pressure.
• Ability to work night and weekend shifts; travel to branch offices; server/data center support a plus.

Responsibilities

• Serve as the primary technology support interface for trading business units, ensuring timely, high-quality resolution of end-user needs.
• Deliver hands-on support for Windows desktops, Office 365, mobile devices, remote-access tools, VDI, and Citrix environments.
• Diagnose and resolve desktop, application, connectivity, and basic network issues in a fast-paced trading environment.
• Manage incident, problem, and change workflows through ServiceNow, maintaining clear stakeholder communication through resolution.
• Support trading floor operations, including adds, moves, changes, and end-user access requirements.
• Provide support for market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related API integrations and Excel plug-ins.
• Apply ITIL best practices across CMDB, incident management, change management, and quality metrics.

Skills

Technical support

Customer service

Problem solving

ITIL practices

Team collaboration

Education

Bachelor’s degree in Computer Science / Information Technology

Tools

ServiceNow

Active Directory

Exchange

Windows Desktop Support

Office 365

Citrix

VDI

Remote access solutions

Job description

Information Technology is core to this firms active, multi-manager business model. The team develops and supports flexible, scalable technology and advanced proprietary systems, including next-generation analytical and trading capabilities, to enable the firm’s global business.

What You'll Do

• Serve as the primary technology support interface for trading business units, ensuring timely, high-quality resolution of end-user needs.
• Deliver hands‑on support for Windows desktops, Microsoft Office 365, mobile devices, remote‑access tools, VDI, and Citrix environments.
• Diagnose and resolve desktop, application, connectivity, and basic network and telecommunications issues in a fast‑paced trading environment.
• Manage incident, problem, and change workflows through ServiceNow, maintaining clear stakeholder communication through resolution.
• Support trading floor operations, including adds, moves, changes, and end‑user access requirements.
• Provide support for market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related API integrations and Excel plug‑ins.
• Apply ITIL best practices across CMDB, incident management, change management, and quality metrics.

What You Bring

• 5+ years of progressive technical support experience in an enterprise environment, preferably within financial services, a trading firm, hedge fund, or financial technology organization.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong knowledge of Active Directory, Exchange, Microsoft Windows, Microsoft Office 365, and Windows desktop support.
• Experience supporting VDI and Citrix environments, mobile technology, and remote‑access solutions.
• Familiarity with ITIL practices and ServiceNow, including incident, problem, and change management workflows.
• Experience supporting market data platforms and vendor integrations.
• Strong customer‑service skills, sound judgment, and a hands‑on approach to troubleshooting and problem‑solving under pressure.
• Ability to work night and weekend shifts and travel occasionally to branch offices; server and data center support experience is a plus.