Front Office Team Lead: Guest Services & Training

Moxy NYC East Village; New York (NY); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Transit benefits

Incentive eligible

Job summary

Moxy NYC East Village is seeking an Assistant Front Office Manager to ensure smooth front desk operations and coordinate overall Front Office activities in the absence of the Front Office Manager. The role emphasizes leadership, urgency in service, and adherence to the hotel’s standards.

Ideal candidates have at least 1 year of supervisory experience, strong communication and organizational skills, and proficiency with Word and Excel.

Qualifications

• Previous experience in a similar position is required.
• Minimum of 1 year of supervisory experience.
• Clear concise written and verbal communication skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Computer skills including Word and Excel.

Responsibilities

• Assist the Front Office Manager in setting up training tools and plans.
• Assist in selecting, hiring, and training staff to meet hotel standards.
• Supervise and coordinate Front Office staff and activities.
• Perform daily inspections to ensure standards are met across Front Office sections.
• Ensure service consistency from reservation to departure.
• Authorize acceptance of travelers checks, cash advances, rebates, payouts, and refunds per procedures.
• Monitor guest credit status and follow up on pending payments to ensure collection.
• Seize opportunities to grow and learn from assigned tasks.

Skills

Supervisory experience

Written & verbal communication

Organizational skills

Interpersonal skills

Tools

Word

Excel

Job description

Moxy NYC East Village is seeking an Assistant Front Office Manager to ensure smooth front desk operations and coordinate overall Front Office activities in the absence of the Front Office Manager. The role emphasizes leadership, urgency in service, and adherence to the hotel’s standards.

Ideal candidates have at least 1 year of supervisory experience, strong communication and organizational skills, and proficiency with Word and Excel.