Overnight Front Office Lead

Moxy NYC East Village; New York (NY); On-site; USD 66,000 - 67,000; Full time

Job summary

Moxy NYC East Village is seeking an Assistant Front Office Manager to ensure smooth front desk operations in New York. You will support directing, coordinating, and monitoring Front Office functions, and step in when the Front Office Manager is unavailable.

You will help train staff, uphold service standards, supervise daily activities, and maintain guest satisfaction through effective communication and organization.

Qualifications

• Previous experience in a similar position is required.
• Minimum of 1 year of supervisory experience.
• Varied work schedule may include evenings, nights, and weekends.
• Computer skills including Word and Excel.
• Clear concise written and verbal communication skills.
• Strong organizational skills and interpersonal skills.

Responsibilities

• Assist the Front Office Manager in setting up training tools and standards for Front Office operations.
• Assist in selecting, hiring, and training Front Office staff to meet service standards.
• Supervise, organize, direct, and coordinate Front Office staff and activities.
• Perform daily inspections of Front Office sections to ensure standards are met.
• Ensure consistency of guest service from reservation to departure.
• Authorize acceptance of payments and rebates per procedures.
• Monitor guest credit status and collect payments on time.

Skills

Leadership

Interpersonal skills

Organizational skills

Written and verbal communication

Tools

Word

Excel

Job description

Moxy NYC East Village is seeking an Assistant Front Office Manager to ensure smooth front desk operations in New York. You will support directing, coordinating, and monitoring Front Office functions, and step in when the Front Office Manager is unavailable.

You will help train staff, uphold service standards, supervise daily activities, and maintain guest satisfaction through effective communication and organization.