Front Desk Guest Experience Agent

Moxy NYC Downtown; New York (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Wellness Program

Travel Discounts

Transit Benefits

Educational/Professional Development

Referral Bonus Program

Job summary

Moxy NYC Downtown is seeking a Guest Service Agent to greet, register and service guests in a friendly and courteous manner according to hotel standards. You will handle check-ins/outs, payments, and reservations while supporting guest satisfaction goals.

The role requires prior customer service experience; knowledge of PMS systems is preferred and a positive, proactive attitude is essential for success in a fast paced hotel environment.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in the breakfast area or assist guests with luggage during peak periods.

Skills

Customer service experience

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Moxy NYC Downtown is seeking a Guest Service Agent to greet, register and service guests in a friendly and courteous manner according to hotel standards. You will handle check-ins/outs, payments, and reservations while supporting guest satisfaction goals.

The role requires prior customer service experience; knowledge of PMS systems is preferred and a positive, proactive attitude is essential for success in a fast paced hotel environment.