Front Office Supervisor & Guest Experience Lead

Moxy NYC East Village; New York (NY); On-site; USD 66,000 - 67,000; Full time

Job summary

Moxy NYC East Village seeks an Assistant Front Office Manager to ensure smooth front desk operations, directing, coordinating, and monitoring all Front Office activities as directed by the Front Office Manager, and to cover in their absence. The ideal candidate will have supervisory experience, strong communication and interpersonal skills, and proficiency with Word and Excel.

Flexibility to work evenings, nights, and weekends is required, with a focus on guest service excellence and team

Qualifications

• Requires prior supervisory experience in hospitality or a similar role.
• Strong written and verbal communication skills are essential.
• Excellent organizational and interpersonal abilities are required.
• Proficiency with Microsoft Word and Excel is expected.

Responsibilities

• Assist the Front Office Manager in setting up training tools, standards and procedures.
• Assist in selecting, hiring, and training Front Office staff.
• Assist in supervising and coordinating Front Office staff and activities.
• Perform daily inspections to ensure Front Office sections meet required standards.
• Ensure service consistency from reservations to final departure for guests.
• Authorize acceptances of travelers checks, cash advances, rebates, and refunds per procedures.
• Monitor guest accounts and follow up on pending payments to ensure collectability.

Skills

Supervisory experience

Written and verbal communication

Organizational skills

Interpersonal skills

Word

Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Moxy NYC East Village seeks an Assistant Front Office Manager to ensure smooth front desk operations, directing, coordinating, and monitoring all Front Office activities as directed by the Front Office Manager, and to cover in their absence. The ideal candidate will have supervisory experience, strong communication and interpersonal skills, and proficiency with Word and Excel.

Flexibility to work evenings, nights, and weekends is required, with a focus on guest service excellence and team