Assistant Front Office Manager: Lead Guest Services & Operations

Moxy Hotels; New York (NY); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

Career Advancement

Travel Discounts

Bonus Eligibility

Job summary

Moxy Hotels in Brooklyn, NY seeks an Assistant Front Office Manager to train and lead daily guest services operations including the front desk, reservations, and audit. You will collaborate with the team to ensure outstanding guest experiences and a proactive, service-oriented environment.

The role requires strong leadership, 2+ years in a branded hotel setting, and proficiency with hotel software platforms. Flexible to work varied hours, including nights and weekends.

Qualifications

• 2+ years of Assistant Front Office Manager experience in a branded hotel environment.
• College degree or hospitality-related coursework preferred.
• Strong knowledge of software applications including MS Office and hotel platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).

Responsibilities

• Train, coach and oversee daily guest services operations (front desk, reservations, audit).
• Lead the team to deliver exceptional guest service and set a tone for guest experiences.
• Communicate and coordinate with team to achieve high guest and staff satisfaction.

Skills

Customer service

Leadership

Multitasking

English fluency

Education

Hospitality coursework

College degree preferred

Tools

Opera PMS

OnQ

Lightspeed

Slack

Job description

Moxy Hotels in Brooklyn, NY seeks an Assistant Front Office Manager to train and lead daily guest services operations including the front desk, reservations, and audit. You will collaborate with the team to ensure outstanding guest experiences and a proactive, service-oriented environment.

The role requires strong leadership, 2+ years in a branded hotel setting, and proficiency with hotel software platforms. Flexible to work varied hours, including nights and weekends.